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If your tracking number shows the order was delivered, but you never received it from, contact a Customer Care representative immediately. This process has an average timeframe of 7-10 business days for them to be processed. Note: In some instances, we will arrange to have the item picked up directly from your shipping address.Note: Depending on the vendor, replacements have an average resolution timeframe of 7-10 business days for them to be processed.Please keep pr oof of postage and/or return tracking number when shipping back returns. We are not liable for any return packages that may become lost or stolen in transit.When possible, please have picture(s) available of the damage or defect to expedite assistance.Contact a Customer Care representative for assistance. A defective item may be replaced within 30 days from the date of purchase under our Warranty Policy, or within the manufacturer's warranty period, whichever is longer.Return shipping charges will no be applied. will make every reasonable effort to assist you with your return, replacement if available or store credit will be issued.Please supply the representative with your order number, item number, and tracking number from your original confirmation email.If you receive a damaged or defective item from, contact a Customer Care representative immediately. Note: In some instances, the vendors pick up the item(s) directly from your shipping address.Refunds are generally issued within 7-10 business days after we have processed your return.Please keep proof of postage and/or return tracking number when shipping back returns. The return shipping label cost will be deducted from your refund amount. With limited exceptions, we do not provide pre-paid return labels you are responsible for covering return shipping costs.Our Customer service representatives are available: email (Customer service representatives are available: 8:00am to 8:00pm (CST) Monday - Sunday) Please reach out to our customer service team for assistance.Pillows, comforter sets, or other bedding products.ĭomestic Returns/Exchanges (United States).Items marked non-returnable at the checkout or within the product description page.Products that were resold or altered (or tagged) for resale will not be accepted.“4 for $20” unless the entire bundle is returned).
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Please be sure to send your item(s) back in full accordance with our Online Return Policy: Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs. You can return most items for store credit within 30 days of delivery. If it’s not the right fit, we’ll help you get there. This is why we are more than happy to assist you with finding the right choice. We want you to feel confident in your purchase. IMPORTANT: With limited exceptions, returns (i) are refunded to the customer by store credit redeemable on and (ii) the customer is responsible for return shipping charges. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return.
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Due to COVID-19 return processing times are taking longer than normal.